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Pega Process Mining administration

  • Module

    Pega Process Mining administration

    4 Topics

    25 mins

    Pega Process Mining Visible to: All users
  • Through administration options, you can organize users into groups to efficiently manage access and promote collaboration across Pega Process Mining...

Pega Web Mashup

Preparing Customer Decision Hub for development

Promoting rule reuse with relevant records

Rule resolution

Reviewing log files

Robotic automations in Citrix

  • Module

    Robotic automations in Citrix

    4 Topics

    35 mins

    Pega Robotic Automation 19.1 Visible to: All users
  • Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...

Routing email based on content

Screen Analysis

  • Module

    Screen Analysis

    1 Topic

    10 mins

    1 Visible to: All users
  • In this module, learn how to analyze the data presented in the various tabs in the Analysis section of the navigation toolbar. Learn how to identify...

Screen pops

  • Module

    Screen pops

    2 Topics

    15 mins

    Visible to: All users
  • Learn how to use screen pops to provide a summary of information to agents when a call arrives.

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