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Monitoring your contact center with Insights

  • Module

    Monitoring your contact center with Insights

    2 Topics

    15 mins

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Refining an Agile Workbench backlog

Creating Insights for BAs

Creating a custom business report

Configuring a dashboard

Creating an Insight

Leveraging reports in the contact center

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