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3 hrs 54 mins
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
2 hrs 25 mins
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
The Human Resources (HR) department requests the ability to update rules that describe department and company policies in the HRApps application. Add...
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...
The Payroll Setup case type provides automatic tax withholdings calculated based on the selected filing status. The current version of the case type...
Development of the HRApps application is complete. You are asked to migrate the application to a testing system. Quality assurance (QA testers)...
During the employee evaluation process, employees undergo an evaluation period to regularly assess their performance as new hires. To check the status...
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