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Business conditions

  • Module

    Business conditions

    2 Topics

    20 mins

    Visible to: All users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Low-code defined

Pega Support

  • Module

    Pega Support

    2 Topics

    25 mins

    Pega Cloud for Government Visible to: All users
  • Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Topics

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Configuring business conditions

Running Pega Customer Decision Hub setup wizard

Business Architect Essentials

  • Instructor Led Training

    Business Architect Essentials

    5 days

    Pega Infinity Pega Flex learning combines Pega Academy’s self-paced content with scheduled instructor-led training (ILT) and faster time-to-value options. Visible to: All users
  • Prepare for the Certified Pega Business Architect (CPBA) exam by learning about the features of App Studio in Pega Platform™, which you can use to...

Cloud Engineering & Administration

  • Instructor Led Training

    Cloud Engineering & Administration

    5 days

    Pega Infinity Pega Flex learning combines Pega Academy’s self-paced content with scheduled instructor-led training (ILT) and faster time-to-value options. Visible to: All users
  • Prepare for day-to-day engineering operations by learning how to perform system activities in the environments of your Pega Platform™ applications.

    L...

DevOps

  • Instructor Led Training

    DevOps

    2 days

    Pega Diagnostic Center Visible to: All users
  • Prepare for day-to-day engineering operations by learning how to perform system activities in the environments of your Pega Platform™ applications.

    D...

Pega Diagnostic Center

  • Instructor Led Training

    Pega Diagnostic Center

    2 days

    Visible to: All users
  • Prepare for day-to-day engineering operations by learning how to perform system activities in the environments of your Pega Platform™ applications.

    P...

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