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Adding a duplicate case type search

Adding optional actions to a workflow

Approving work

  • Challenge

    Approving work

    1 Task

    5 mins

    Visible to all users
  • The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...

Routing work to users

Attaching PDF files to a case

Automating decisions with decision tables

Automating decisions with decision trees

Benutzerteams erstellen und verwalten

  • Challenge

    Benutzerteams erstellen und verwalten

    4 Tasks

    10 mins

    Visible to all users
  • Bei Pannenhilfe-Anfragen müssen die Kundenbetreuer (CSR, Customer Service Representatives) jedem Case einen Dienstleister zuweisen, die...

Calculating fields using decision tables

  • Challenge

    Calculating fields using decision tables

    2 Tasks

    15 mins

    Visible to all users
  • GoGoRoad stakeholders want to ensure customer satisfaction by allowing the application of discounts based on whether the service provider is on time...

Setting case status

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