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Modular enterprise reuse

  • Module

    Modular enterprise reuse

    4 Topics

    30 mins

    Visible to: All users
  • This module introduces the concept of modular enterprise reuse in the context of Pega applications' ability to reuse workflows, data, decisions, case...

Monitoring adaptive models

Monitoring and reporting in Pega Robot Manager

  • Module

    Monitoring and reporting in Pega Robot Manager

    6 Topics

    50 mins

    Pega Robot Manager 8.8 Visible to: All users
  • The reporting feature in Pega Robot Manager extends the reporting features inherited from the Pega Platform™. You can create, edit, and view reports...

Monitoring the Deployment Manager pipelines

  • Module

    Monitoring the Deployment Manager pipelines

    3 Topics

    20 mins

    Visible to: All users
  • In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...

Monitoring your contact center with Insights

  • Module

    Monitoring your contact center with Insights

    2 Topics

    15 mins

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Monitoring your system with PDC

  • Module

    Monitoring your system with PDC

    3 Topics

    50 mins

    Visible to: All users
  • Learn how to monitor system resources and background processing with Pega Diagnostic Center (PDC). Understand how to set up and receive scheduled and...

Motivating sales representatives to meet sales targets

  • Module

    Motivating sales representatives to meet sales targets

    1 Topic

    10 mins

    Pega Sales Automation '23 Visible to: All users
  • Sales goals allow organizations to motivate sales representatives to meet sales targets established by the organization. Pega Sales Automation™...

Navigating the Pega Robot Manager Portal

  • Module

    Navigating the Pega Robot Manager Portal

    2 Topics

    15 mins

    Visible to: All users
  • The Pega Robot Manager dashboard functionality is based on Pega Platform™. Though the inclusion of general dashboard functionality from Pega Platform...

Next best action and customer interactions

Next best action in omnichannel environments

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