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Creating a custom business report
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Challenge
Creating a custom business report
3 Tasks
15 mins
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Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
Creating reports that combine data from multiple classes
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Challenge
Creating reports that combine data from multiple classes
2 Tasks
30 mins
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The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
Customizing a dashboard
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Challenge
Customizing a dashboard
2 Tasks
30 mins
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During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...
Leveraging reports in the contact center
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Challenge
Leveraging reports in the contact center
4 Tasks
15 mins
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Reviewing log files
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Challenge
Reviewing log files
3 Tasks
15 mins
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During the employee evaluation process, employees undergo an evaluation period to regularly assess their performance as new hires. To check the status...