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Case Management Intermediate
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Mission
Case Management Intermediate
5 Modules
5 Challenges
5 hrs 20 mins
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Continue learning about case management using Pega Platform™.
Assessing application performance
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Challenge
Assessing application performance
2 Tasks
10 mins
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The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Configuring application rulesets
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Challenge
Configuring application rulesets
1 Task
20 mins
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The Human Resources (HR) department requests the ability to update rules that describe department and company policies in the HRApps application. Add...
Configuring cascading approvals with an authority matrix
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Challenge
Configuring cascading approvals with an authority matrix
2 Tasks
10 mins
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GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...
Configuring case locking
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Challenge
Configuring case locking
1 Task
10 mins
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At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...
Configuring flow action pre- and post-processing
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Challenge
Configuring flow action pre- and post-processing
2 Tasks
20 mins
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Currently, the Candidate case type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the case at the...
Configuring new case creation
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Challenge
Configuring new case creation
2 Tasks
10 mins
Pega Platform 8.5 -
The designer of the MyTown311 application wants you to change the Report problem form so that the Type, Description, and Department fields are aligned...
Configuring parallel processing
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Challenge
Configuring parallel processing
4 Tasks
20 mins
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At TGB, candidates for an open position are interviewed by multiple team members. The existing interview process in the HRApps application only allows...
Configuring the view of a case
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Challenge
Configuring the view of a case
4 Tasks
45 mins
Pega Platform 8.5 -
Caseworkers who process a service request case need an optimized information architecture to understand and process the case quickly.
Using App...
Creating a custom case utility widget
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Challenge
Creating a custom case utility widget
4 Tasks
25 mins
Pega Platform 8.5 -
The stakeholders of the MyTown311 want Service Request cases to show relevant repair manuals based on the repair type of the request. For example, a...