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Case Management Intermediate

  • Mission

    Case Management Intermediate

    5 Modules

    5 Challenges

    6 hrs 5 mins

    Visible to all users
  • Continue learning about case management using Pega Platform™.

Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren

Configuring security policies

Configuring application rulesets

  • Challenge

    Configuring application rulesets

    1 Task

    20 mins

    Visible to all users
  • The Human Resources (HR) department requests the ability to update rules that describe department and company policies in the HRApps application. Add...

Configuring case locking

  • Challenge

    Configuring case locking

    1 Task

    10 mins

    Visible to all users
  • At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...

Configuring flow action pre- and post-processing

  • Challenge

    Configuring flow action pre- and post-processing

    2 Tasks

    20 mins

    Visible to all users
  • Currently, the Candidate case type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the case at the...

Configuring new case creation

  • Challenge

    Configuring new case creation

    2 Tasks

    10 mins

    Visible to all users
  • The designer of the MyTown311 application wants you to change the Report problem form so that the Type, Description, and Department fields are aligned...

Configuring parallel processing

  • Challenge

    Configuring parallel processing

    4 Tasks

    20 mins

    Visible to all users
  • At TGB, candidates for an open position are interviewed by three to six existing employees. The existing interview process in the HRApps application...

Configuring the view of a case

  • Challenge

    Configuring the view of a case

    4 Tasks

    45 mins

    Visible to all users
  • Caseworkers who process a service request case need an optimized information architecture to understand and process the case quickly. 

    Using App...

Creating a custom case utility widget

  • Challenge

    Creating a custom case utility widget

    4 Tasks

    25 mins

    Visible to all users
  • The stakeholders of the MyTown311 want Service Request cases to show relevant repair manuals based on the repair type of the request. For example, a...

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