Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.

User management is fundamental to the successful implementation of a Pega Platform™ application.   

As a Pega Business Architect, in order to...

Mobile app experiences built with Pega Platform™ can be configured for each user role. Learn how to personalize the theme colors of a mobile app...

Leverage responsive behavior, such as that found in layout templates, to create an optimal user experience regardless of which device users prefer.

Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...

Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...

Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...

Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...