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Module

Accelerating revenue through channel partners

3 Topics

20 mins

Organizations are turning to the power of Partner Relationship Management (PRM) to accelerate indirect revenue. PRM provides visibility and...

Module

Accessing sourced data in a case

5 Topics

45 mins

Optimize the retrieving, refreshing and persistence of data for case processing.

Module

Achieving better results with Pega Sales Coach

2 Topics

15 mins

Pega Sales Coach™ uses AI to evaluate seller performance by analyzing distinct actions that a typical sales representative takes each day. Pega Sales...

Module

Activities

2 Topics

30 mins

Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications.

Module

Adapters

7 Topics

42 mins

There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...

Module

Adding an external data source to a data type

4 Topics

40 mins

Configure data types based on external data models to simplify integration with external systems.

Module

Adding members to the sales team

2 Topics

15 mins

A user of Pega Sales Automation™ has an operator record that defines roles, territory affiliation, and data access. The user can be a member of your...

Module

Adding more tracking time periods for contact policies

2 Topics

25 mins

Learn about contact policies and how they are used in Pega Customer Decision Hub to improve the customer experience. Also, learn how to bypass the...

Module

Adding optional actions to a workflow

3 Topics

25 mins

Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.

Module

App Factory advanced configurations

1 Topic

12 mins

Utilize the DevOps, reuse, automation, and collaboration capabilities to get the most out of App Factory.

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