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CDH architecture and design

  • Module

    CDH architecture and design

    4 Topics

    30 mins

    Pega Customer Decision Hub 8.5 Visible to: All users
  • In this module, you learn what Reference Architectures are and their place in the sales and delivery cycle. Using the Reference Architectures in Pega...

Circumstancing Case processing

Citrix robotic project design

  • Module

    Citrix robotic project design

    1 Topic

    25 mins

    Pega Robotic Automation 19.1 Visible to: All users
  • Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Configuring an application overlay

  • Module

    Configuring an application overlay

    2 Topics

    15 mins

    Visible to: All users
  • An application overlay defines the scope in which business users can implement business changes, such as managing actions or modifying business rules...

Creating a Pega Platform application

Creating a case from email

Creating custom tabs

  • Module

    Creating custom tabs

    2 Topics

    25 mins

    Visible to: All users
  • Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Customer Service for Constellation troubleshooting

  • Module

    Customer Service for Constellation troubleshooting

    5 Topics

    1 hr 5 mins

    Pega Customer Service '23 Visible to: All users
  • This module covers scenarios for resolving issues with Pega Customer Service for Constellation, providing guidance to the user on identifying the...

Debugging system performance

Decision tables and trees

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