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Customer Service Low-code Developer

2 Missions

7 Modules

7 Challenges

8 hrs 50 mins

Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...


Email bots for Pega Customer Service

4 Modules

3 Challenges

2 hrs 40 mins

Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...


Robotic Solution Development for Citrix

3 Modules

3 Challenges

3 hrs 35 mins

Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...


Senior System Architect

33 Modules

35 Challenges

43 hrs 55 mins

The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...


Adding an external data source to a data type

7 Tasks

30 mins

Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...


Configuring case approvals with an authority matrix

2 Tasks

10 mins

GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...


Configuring customer verification

3 Tasks

15 mins

The business wants to make sure that all customer service agents verify the identity of a customer at the start of an interaction. You have been asked...


Configuring security policies

3 Tasks

5 mins

GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...


Creating a case from an email

4 Tasks

20 mins

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...


Creating a new application ruleset

2 Tasks

10 mins

Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...

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