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Identifying and evaluating design options

Implementing an effective data model

Implementing web embed interfaces

  • Challenge

    Implementing web embed interfaces

    4 Tasks

    1 hr 30 mins

    Pega Platform '23 Visible to: All users
  • Metro Delivery Company (MDC) is a B2B company that specializes in delivering same-day intracity shipments from registered business partners to their...

Refactoring an existing service request type with a parallel flow

  • Challenge

    Refactoring an existing service request type with a parallel flow

    4 Tasks

    15 mins

    Pega Customer Service 8.7 Visible to: All users
  • U+ Insurance wants to update their File a Complaint service request to be DX compliant. The update allows a regional team of CSRs to submit DX...

Reusing the standard queue processor

Routing truck vendor and invoice cases to city manger

  • Challenge

    Routing truck vendor and invoice cases to city manger

    3 Tasks

    45 mins

    Pega Platform '23 Visible to: All users
  • After the vendor enrollment request is approved, the city manager must review the truck and freight details. The Truck Service Approval case must be...

Simulating a weather service response

Simulating the truck rating response

  • Challenge

    Simulating the truck rating response

    5 Tasks

    30 mins

    Pega Platform '23 Visible to: All users
  • When the vendor registers the truck, the Executive Manager will review and either approve or reject the truck. If the truck is approved, the City...

Suggesting a service case using Customer Decision Hub

Suggesting offers with Customer Decision Hub

  • Challenge

    Suggesting offers with Customer Decision Hub

    4 Tasks

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • MyCo, a telecommunications company, wants its CSRs to present next-best-action recommendations to customers who call the contact center.

    A customer...

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