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Case Management Intermediate

Pega Digital Messaging

  • Mission

    Pega Digital Messaging

    7 Modules

    5 Challenges

    3 hrs 54 mins

    Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Robotic Solution Development for Citrix

  • Mission

    Robotic Solution Development for Citrix

    3 Modules

    3 Challenges

    3 hrs 35 mins

    Pega Robotic Automation 19.1 Visible to all users
  • Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Approving cases with an authority matrix

  • Module

    Approving cases with an authority matrix

    2 Topics

    25 mins

    Pega Platform 8.2 Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Auto-balancing in Pega Robot Manager

  • Module

    Auto-balancing in Pega Robot Manager

    5 Topics

    30 mins

    Pega Robot Manager 8.5.2 Visible to all users
  • Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Configuring cascading approvals with an authority matrix

Citrix robotic project design

  • Module

    Citrix robotic project design

    1 Topic

    25 mins

    Pega Robotic Automation 19.1 Visible to all users
  • Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Creating a case from email

Debugging system performance

Decision tables and trees

  • Module

    Decision tables and trees

    7 Topics

    1 hr 40 mins

    Visible to all users
  • Decision tables and decision trees are fundamental to enforcing business decisions. You can use these decision rules in flows, routers, activities...

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