Skip to main content

Search

Language

Library

Type

Skill Level

Product

Capability

Industry

Role

Cases and Events

  • Module

    Cases and Events

    3 Topics

    20 mins

    Pega Process Mining Visible to: All users
  • On the Cases and Events page, view key details such as the Case distribution over time. Analyze specific Cases at a detailed level in a table or...

CDH architecture and design

  • Module

    CDH architecture and design

    4 Topics

    30 mins

    Pega Customer Decision Hub 8.5 Visible to: All users
  • In this module, you learn what Reference Architectures are and their place in the sales and delivery cycle. Using the Reference Architectures in Pega...

CDH Microjourney Workshop

  • Module

    CDH Microjourney Workshop

    2 Topics

    20 mins

    Visible to: All users
  • In this module, you learn about the concept of the CDH Microjourney Workshop, its position in the sales cycle, and how to perform the workshop.

CDH Solution Alignment Workshop

  • Module

    CDH Solution Alignment Workshop

    1 Topic

    10 mins

    Pega Customer Decision Hub 8.5 Visible to: All users
  • In this module, you learn about the concept of the Solution Alignment Workshop, its position in the sales cycle, and how to perform the workshop.

Center-out architecture

  • Module

    Center-out architecture

    6 Topics

    40 mins

    Pega Customer Service 8.8 Visible to: All users
  • The one certain thing in business is uncertainty. Navigating uncertainty takes agility, in order to respond quickly to new challenges in the “here and...

Circumstancing Case processing

Citrix robotic project design

  • Module

    Citrix robotic project design

    1 Topic

    25 mins

    Pega Robotic Automation 19.1 Visible to: All users
  • Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Claim navigation in Pega Smart Claims Engine

  • Module

    Claim navigation in Pega Smart Claims Engine

    5 Topics

    1 hr 20 mins

    Pega Smart Claims Engine for Healthcare 8.6 Visible to: All users
  • This module details the claims user interface, describes the components of an Internal Control Number (ICN), reviews claim identifiers, and describes...

Client due diligence

Coexistence for Constellation service requests

  • Module

    Coexistence for Constellation service requests

    5 Topics

    40 mins

    Pega Customer Service 8.8 Visible to: All users
  • Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice