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  • Challenge

    Creating and managing teams of users

    5 Tasks

    15 mins

    Visible to all users
  • In Roadside Assistance cases, a customer service representative (CSR) must assign a service provider to the case, review the summary of the services...

  • Challenge

    Debugging application errors

    5 Tasks

    20 mins

    Visible to all users
  • As part of processing an assistance request case, the Roadside Assistance application copies the services performed from the child Services case to...

  • Challenge

    Importing Pega Robot Manager

    2 Tasks

    15 mins

    Visible to all users
  • MyTown plans to deploy robots to automate manual steps within the Inquiry and Service Request case types. An administrator wants to view, schedule...

  • Challenge

    Moving robots manually between workgroups

    3 Tasks

    20 mins

    Visible to all users
  • MyTown is opting for unattended Robotic Process Automation (RPA) to manage the spike in Service Requests that occur on Mondays and Tuesdays of each...

  • Challenge

    Refining an Agile Workbench backlog

    6 Tasks

    30 mins

    Visible to all users
  • Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...

  • Challenge

    Scheduling a robot in Pega Robot Manager

    2 Tasks

    15 mins

    Visible to all users
  • Based on the business need, you have verified the updated Candidate work group and requestor mapping table changes. In Pega Robot Manager™, you can...

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