Pega Sales Automation™ supports both business-to-business (B2B) and business-to-consumer (B2C) selling modes. Regardless of whether you sell to...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platform™ application can integrate with...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...

Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels. Manage deployed...

Based on analysis findings, you can run simulations to help you determine the potential ROI for process enhancements. For example, you can run a...

This module reviews the claims adjudication process and introduces the concept of event codes in Pega Smart Claims Engine™ for Healthcare. It also...

Learn how social metrics can help you complete additional analysis of activities and resources for processes.