In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio in Pega Process AI™ context. Prediction Studio is...

Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...

Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...

The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...