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Adding optional actions to a workflow

Attaching PDF files to a case

Approvals and SLAs

  • Module

    Approvals and SLAs

    3 Topics

    35 mins

    Visible to all users
  • Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...

Routing assignments to users

Completing work on time

Automating decisions with decision tables

Automating decisions with decision trees

Automating workflow decisions

Automation shapes in the case life cycle

Inviting users to an application

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