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Contact center foundations

  • Module

    Contact center foundations

    11 Topics

    1 hr 50 mins

    Pega Customer Service 8.8 Visible to: All users
  • Learn about the history and evolution of the contact center. Discover the challenges of both contact center leaders and agents, the solutions that...

Contact center value drivers

  • Module

    Contact center value drivers

    2 Topics

    20 mins

    Pega Customer Service 8.8 Visible to: All users
  • Learn how Pega Customer Service™ uses AI-powered technology to provide a consistent experience regardless of the channel of communication that the...

Content administration

  • Module

    Content administration

    10 Topics

    1 hr 45 mins

    Visible to: All users
  • Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...

Core concepts of Constellation as a building platform

  • Module

    Core concepts of Constellation as a building platform

    2 Topics

    25 mins

    Pega Platform 8.8 Visible to: All users
  • Learn the difference between Pega's traditional section-based architecture and the new view-based architecture (Constellation) and how developers and...

Creating a child Case

Creating a Rule

Creating a data relationship

Creating and testing personas

  • Module

    Creating and testing personas

    2 Topics

    15 mins

    Pega Customer Decision Hub '23 Visible to: All users
  • Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

Creating and understanding decision strategies

Creating Data Objects

  • Module

    Creating Data Objects

    3 Topics

    30 mins

    Visible to: All users
  • Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...

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