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Screen Analysis

  • Module

    Screen Analysis

    1 Topic

    10 mins

    1 Visible to: All users
  • In this module, learn how to analyze the data presented in the various tabs in the Analysis section of the navigation toolbar. Learn how to identify...

Screen pops

  • Module

    Screen pops

    2 Topics

    15 mins

    Visible to: All users
  • Learn how to use screen pops to provide a summary of information to agents when a call arrives.

Service requests

Web services

System administration

  • Module

    System administration

    4 Topics

    28 mins

    Pega Workforce Intelligence Visible to: All users
  • In this module, learn how to set up the portal and manage configurations to meet your business needs. 

Telephony controls

  • Module

    Telephony controls

    2 Topics

    20 mins

    Visible to: All users
  • A customer service representative (CSR) logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the...

Tools for debugging Constellation applications

  • Module

    Tools for debugging Constellation applications

    2 Topics

    35 mins

    Pega Platform '23 Visible to: All users
  • Examine the tools that are available to assist in debugging Constellation applications.

Training the email bot

UI authoring in Constellation

  • Module

    UI authoring in Constellation

    5 Topics

    50 mins

    Pega Platform '23 Visible to: All users
  • Explore how you can configure Views to create the user interface in a Constellation application. 

Validating data against a pattern

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