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Configuring a form View

Configuring Portal content

Configurations in Pega Government Platform

Kaskadierende Genehmigungen mit Berichtsstruktur konfigurieren

Configuring a CTI Link

  • Module

    Configuring a CTI Link

    2 Topics

    15 mins

    Visible to: All users
  • The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...

Configuring an application overlay

  • Module

    Configuring an application overlay

    2 Topics

    15 mins

    Visible to: All users
  • An application overlay defines the scope in which business users can implement business changes, such as managing actions or modifying business rules...

Configuring and running simulation tests

  • Module

    Configuring and running simulation tests

    10 Topics

    2 hrs

    Pega Customer Decision Hub 8.5 Visible to: All users
  • Running simulations helps you understand the effect of business changes on your decision management framework. Simulations enable you to derive useful...

Configuring Case Views

  • Module

    Configuring Case Views

    5 Topics

    10 mins

    Pega Platform 8.8 Visible to: All users
  • Learn how to configure various Case Views, including tabs, utilities, and the Summary View. Discover what each View is used for in a Case, as well as...

Configuring chat queues and routing

  • Module

    Configuring chat queues and routing

    5 Topics

    40 mins

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring common phrases for agents

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