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Managing automation deployments within an organization
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Module
Managing automation deployments within an organization
5 Topics
1 hr 5 mins
Pega Robot Manager 8.5.3 -
Learn the roles of users with access to Robot Manager, the process of creating users and departments, the process of maintaining users and departments...
Managing Case relationships for the Business Architect
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Module
Managing Case relationships for the Business Architect
3 Topics
40 mins
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As a Pega Business Architect, understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes...
Managing concurrent Case access
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Module
Managing concurrent Case access
1 Topic
15 mins
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Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...
Managing customer interactions
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Module
Managing customer interactions
4 Topics
30 mins
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Voice AI provides tools to allow managers to monitor and evaluate interactions between a customer and a CSR. Managers can use real-time alerts and...
Managing data values for Business Architects
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Module
Managing data values for Business Architects
5 Topics
1 hr 15 mins
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As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...
Managing desktop runtime configurations remotely
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Module
Managing desktop runtime configurations remotely
3 Topics
20 mins
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With the ability to modify the runtime configuration files remotely from the Robot Manager portal, an administrator can adjust user and robot machines...
Managing government programs
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Module
Managing government programs
5 Topics
40 mins
Pega Government Platform '23 -
Agencies and departments manage many complex Government programs that require timely policy changes to benefit the constituents. Programs include...
Managing leads
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Module
Managing leads
2 Topics
15 mins
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Pega Sales Automation™ provides numerous features to manage leads intelligently. In this module, you learn how to automatically assign leads with lead...
Managing products
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Module
Managing products
2 Topics
15 mins
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Products are what you sell; they can be goods or services. In this lesson, you learn how to create a product hierarchy to store products and how to...
Managing prospect and customer data
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Module
Managing prospect and customer data
1 Topic
10 mins
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The structure of the prospect and customer data depend on if you use the business-to -business model (B2B) to sell to a business or if you use the...