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Challenge
Adding data records to a data object
4 Tasks
10 mins
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When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...
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Challenge
Creating a custom business report
4 Tasks
15 mins
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Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
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Challenge
Creating a data object
3 Tasks
10 mins
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When submitting a service request through the MyTown311 application, residents first enter information about the issue into the Description field. The...
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Challenge
Creating a data relationship
3 Tasks
15 mins
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The mayor of myTown asks you, the town projects manager, to enable residents who report problems online to enter contact information and list any...
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Challenge
Creating calculated fields
3 Tasks
15 mins
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The MyTown mayor and the services coordinator want to track the amount of time that crews spend on repair phases. New fields in the Perform Repair...
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Challenge
Creating fields in views
3 Tasks
20 mins
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Now that the stages and steps for the MyTown311 Service Request case life cycle are configured, the Mayor and the Services coordinator have determined...
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Challenge
Customizing a dashboard
3 Tasks
30 mins
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During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...
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Challenge
Manipulating application data
3 Tasks
20 mins
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To ensure that customers are billed for only the services provided, the program manager wants the application to display a list of the services...
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Challenge
Saving data to a system of record
4 Tasks
10 mins
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The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...
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Challenge
Setting default property values
4 Tasks
10 mins
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The program manager at GoGoRoad wants to ensure proper staffing levels in the call center to avoid service delays. The project manager wants a report...