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Suggested cases

  • Module

    Suggested cases

    3 Topics

    25 mins

         Visible to: All users

  • Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Suggested knowledge articles

  • Module

    Suggested knowledge articles

    3 Topics

    20 mins

         Visible to: All users

  • Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

Working with Voice AI models

  • Module

    Working with Voice AI models

    2 Topics

    15 mins

         Pega Customer Service 8.8 Visible to: All users

  • You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
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