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Looking for instructor-led training?
1 hr 30 mins
Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using Pega Community, guardrails, and...
Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps...
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...
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