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  • Mission

    Case Management Foundation

    13 Modules

    13 Challenges

    9 hrs 5 mins

    Visible to all users
  • Begin your journey to learn about Pega’s Case Management capability.

  • Mission

    Data and Integration Foundation

    13 Modules

    11 Challenges

    9 hrs 40 mins

    Visible to all users
  • Begin your journey to learn about Pega’s Data and Integration capability.

  • Challenge

    Adding data records to a data object

    4 Tasks

    10 mins

    Visible to all users
  • When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...

  • Challenge

    Approving work

    2 Tasks

    5 mins

    Visible to all users
  • The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...

  • Challenge

    Attaching PDF files to a case

    3 Tasks

    10 mins

    Visible to all users
  • After roadside assistance services have been provided, customers with standard coverage receive a receipt for the service charge, including a...

  • Challenge

    Automating decisions with decision tables

    3 Tasks

    10 mins

    Visible to all users
  • An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score and loan...

  • Challenge

    Automating decisions with decision trees

    3 Tasks

    10 mins

    Visible to all users
  • An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score, loan...

  • Challenge

    Configuring a cascading approval with a reporting structure

    3 Tasks

    10 mins

    Visible to all users
  • GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...

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