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Skipping a Process based on a business context for BAs

Establishing Service-Level Agreements for BAs

Creating a child Case for BAs

Controlling the workflow based on a business context for BAs

  • Challenge

    Controlling the workflow based on a business context for BAs

    2 Tasks

    15 mins

    Visible to: All users
  • When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...

Creating users and roles

Benutzerteams erstellen und verwalten

Calculating fields using decision tables

Pausing and resuming case processing

Configuring cascading approvals with an authority matrix

Designing a Case Life Cycle

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