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  • Module

    Advanced background processing

    3 Topics

    22 mins

  • The design of background processing is crucial to meeting business service levels and automating process. Background processes must be carefully...

  • Module

    AI and robotic automation

    1 Topic

    10 mins

  • Artificial intelligence (AI) and robotic automation technology changes the way people work. AI and robotics both automate work, each in a different...

  • Module

    Assessing and monitoring quality

    5 Topics

    32 mins

  • Coupled with automated unit tests and test suites, monitoring the quality of the rules is crucial to ensuring application quality before application...

  • Module

    Assigning work

    5 Topics

    39 mins

  • A case is often assigned to a user to complete a task. For example, an employee expense requires approval by the manager of a cost center or a refund...

  • Module

    Conducting load testing

    3 Topics

    23 mins

  • Load testing is an important part of preparing any application for production deployment. It helps identify performance issues that may only become...

  • Module

    Conducting usability testing

    2 Topics

    15 mins

  • Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...

  • Module

    Configuring a CTI Link

    2 Topics

    15 mins

  • The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...

  • Module

    Configuring a web chatbot

    2 Topics

    20 mins

  • In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat session, the customer interacts with a customer...

  • Module

    Configuring a web chatbot

    2 Topics

    20 mins

  • In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat session, the customer interacts with a customer...

  • Module

    Configuring Pega Call

    4 Topics

    45 mins

  • The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service. This module describes the settings...

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