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Learn about the types of attacks that malicious hackers use to gain unauthorized access to Pega Platform, and how to configure security policies to...
Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.
Add users to an application and assign users to roles based on how they interact with a case.
Learn how you can configure role-based access control by using the Access Manager.
Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...
GoGoRoad provides roadside assistance services. For a Roadside assistance case type, a driver selects the payment type — credit card or cash. The...
Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...
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