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Adding and configuring adapters

  • Challenge

    Adding and configuring adapters

    2 Tasks

    15 mins

    Visible to all users
  • With the addition of the Customer Relationship Management and ACME Search System projects to the TrainingCertificationSln, the next step is to add the...

Adding framework components to a solution

  • Challenge

    Adding framework components to a solution

    8 Tasks

    45 mins

    Visible to all users
  • The first two application projects are complete. After reviewing the solution's documentation, you need a user interface project, named MainPrj, which...

Configuring application rulesets

Configuring intelligent routing

  • Challenge

    Configuring intelligent routing

    2 Tasks

    10 mins

    Visible to all users
  • The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

Configuring organization structure

  • Challenge

    Configuring organization structure

    5 Tasks

    15 mins

    Pega Robot Manager 8.5.1 Visible to all users
  • For Phase 2 of the application, a basic organizational structure for MyTown must be set up within Pega Robot Manager™. The structure allows users to...

Configuring Pega Robot Manager

  • Challenge

    Configuring Pega Robot Manager

    5 Tasks

    30 mins

    Pega Robot Manager 8.5.1 Visible to all users
  • MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types by using a Pega Robot Manager™ application. As an...

Configuring the Email Manager portal

  • Challenge

    Configuring the Email Manager portal

    2 Tasks

    15 mins

    Visible to all users
  • The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...

Creating a case from an email

Creating a new application ruleset

  • Challenge

    Creating a new application ruleset

    3 Tasks

    10 mins

    Pega Platform 8.5 Visible to all users
  • Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...

Creating a Pega Email Bot

  • Challenge

    Creating a Pega Email Bot

    2 Tasks

    15 mins

    Visible to all users
  • The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...

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