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With the addition of the Customer Relationship Management and ACME Search System projects to the TrainingCertificationSln, the next step is to add the...
The first two application projects are complete. After reviewing the solution's documentation, you need a user interface project, named MainPrj, which...
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
The Human Resources (HR) department requests the ability to update rules that describe department and company policies in the HRApps application. Add...
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
For Phase 2 of the application, a basic organizational structure for MyTown must be set up within Pega Robot Manager™. The structure allows users to...
MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types by using a Pega Robot Manager™ application. As an...
U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...
As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
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