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Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Topics

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Setting up data ingestion

  • Challenge

    Setting up data ingestion

    7 Tasks

    40 mins

    Visible to: All users
  • The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...

Setting up integration to store data into Pega using realtime REST JSON

  • Challenge

    Setting up integration to store data into Pega using realtime REST JSON

    8 Tasks

    1 hr

    Pega Customer Decision Hub 8.7 Visible to: All users
  • MyOrg has decided to partner with Pega to better support their ability to sell their software by introducing a new integration component that will...

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