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Looking for instructor-led training?
Learn about Pega’s application development capability and how you can create applications using low-code tools like App Studio.
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...
Learn to use the New Application wizard to quickly create a Cosmos application and distinguish Cosmos in the application stack.
Pega Platform™ generates application code in the background by using the rules that you create. In Dev Studio, you can manage how a rule is created...
Work groups and work queues allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.
With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
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