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Robotic automation and Pega integration

  • Module

    Robotic automation and Pega integration

    5 Topics

    30 mins

    Pega Robotic Automation 22.1 Visible to: All users
  • While Pega platform provides an array of connectivity options with various applications at an enterprise, there are times where Pega does not or...

Robotic automations in Citrix

  • Module

    Robotic automations in Citrix

    4 Topics

    35 mins

    Pega Robotic Automation 19.1 Visible to: All users
  • Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...

Robotic package deployment

  • Module

    Robotic package deployment

    3 Topics

    20 mins

    Pega Robotic Automation 22.1 Visible to: All users
  • Developers can implement the deployment process in Pega Robot Studio regardless of an organization's chosen distribution plan. By using the deployment...

Script adherence

  • Module

    Script adherence

    3 Topics

    20 mins

    Visible to: All users
  • Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Sharing of work between users in Robot Manager

  • Module

    Sharing of work between users in Robot Manager

    5 Topics

    30 mins

    Pega Robot Manager 8.8 Visible to: All users
  • Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels. Manage deployed...

Solutions and projects

Suggested cases

  • Module

    Suggested cases

    3 Topics

    25 mins

    Visible to: All users
  • Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Suggested knowledge articles

  • Module

    Suggested knowledge articles

    3 Topics

    20 mins

    Visible to: All users
  • Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

Toolbox usage for basic automations

Toolbox usage for simple automations

  • Module

    Toolbox usage for simple automations

    8 Topics

    50 mins

    Pega Robotic Automation 22.1 Visible to: All users
  • When presented with a new project, developers and coders enter code; they use the language methods and functions in standard language format and...

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