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Testing your application
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Module
Testing your application
6 Topics
1 hr 5 mins
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Conduct unit testing on rules to ensure application configurations behave as expected and leverage scenario tests to perform testing based on real...
Application quality practices
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Module
Application quality practices
5 Topics
40 mins
All Products -
This module provides an overview of application quality and application testing processes. It explains the significance of building test cases that...
Applying the advanced features of test automation
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Module
Applying the advanced features of test automation
4 Topics
25 mins
All Products -
Learn how you can integrate Pega unit tests, scenario tests, test coverage, and quality metrics with continuous integration and delivery (CI/CD) in...
Configuring chat queues and routing
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Module
Configuring chat queues and routing
5 Topics
40 mins
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring Digital Messaging Manager
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Module
Configuring Digital Messaging Manager
7 Topics
1 hr 5 mins
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Creating and executing scenario-based test cases
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Module
Creating and executing scenario-based test cases
2 Topics
25 mins
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Create scenario tests to perform testing based on real-world use cases. Scenario tests incorporate multiple rules, testing how these rules work...
DevOps
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Module
DevOps
5 Topics
50 mins
All Products -
This module outlines the concepts, importance, and the implementation of DevOps practices.
Digital messaging
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Module
Digital messaging
4 Topics
30 mins
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Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Email bot cases and responses
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Module
Email bot cases and responses
2 Topics
25 mins
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
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Module
Email Manager portal
6 Topics
55 mins
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...