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Extending service-level agreement configurations

Approving cases with an authority matrix

  • Module

    Approving cases with an authority matrix

    2 Topics

    25 mins

    Pega Platform 8.2 Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Auto-balancing in Pega Robot Manager

  • Module

    Auto-balancing in Pega Robot Manager

    5 Topics

    30 mins

    Pega Robot Manager 8.5.2 Visible to all users
  • Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Configuring cascading approvals with an authority matrix

Citrix robotic project design

  • Module

    Citrix robotic project design

    1 Topic

    25 mins

    Pega Robotic Automation 19.1 Visible to all users
  • Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Decision tables and trees

Duplicate and temporary cases

  • Module

    Duplicate and temporary cases

    4 Topics

    30 mins

    Pega Platform Visible to all users
  • Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is...

Flow action processing

Managing concurrent case access

Implement PDF files in robotic automations

  • Module

    Implement PDF files in robotic automations

    8 Topics

    59 mins

    Pega Robotic Automation Visible to all users
  • The Pega Robot Studio implementation of the PDF Connector component makes work with PDF files easier because you can visually identify the items in...

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