Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.

In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...

Design and build a Pega application to address real-life business needs using a low-code Pega Platform™ tool, such as Pega Platform: Community Edition...

Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.

Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...

Learn how to configure delivery options for a mobile app for a Pega Platform™ application.

Model a series of approvals using cascading approvals in Pega Platform™. To receive approval from people on different levels of the organizational...

Assign responsibility for completing a task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...

Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.