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Activities

Adding an external data source to a data type

Automating actions when a property value changes

Background processing

Circumstancing case processing

Creating and setting application variables

  • Module

    Creating and setting application variables

    1 Topic

    20 mins

    Visible to all users
  • Pega Platform™ provides a unified, consistent framework for allowing developers to expose certain application settings for customization. You can...

Creating Customer Service data sources

  • Module

    Creating Customer Service data sources

    1 Topic

    10 mins

    Visible to all users
  • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

Exchanging data with other applications

Field values

Implementing service requests

  • Module

    Implementing service requests

    3 Topics

    20 mins

    Pega Customer Service 8.7 Visible to all users
  • In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

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