Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...

An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...

Learn how to configure an application Ruleset to package for distribution and learn about the impact the configuration has during development and run...

Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...