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An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...
Learn how to configure an application ruleset to package for distribution and learn about the impact the configuration has during development and run...
Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
1 hr 30 mins
Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps...
1 hr 55 mins
Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...
Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
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