Search
24.1 Release notes
-
Module
24.1 Release notes
2 Topics
25 mins
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Accelerating application building with Pega GenAI Blueprint
-
Module
Accelerating application building with Pega GenAI Blueprint
3 Topics
25 mins
-
Learn how Pega GenAI Blueprint™ aims to change business leaders and how project teams envision digital transformation initiatives. Blueprint...
Advanced Buddy features
-
Module
Advanced Buddy features
7 Topics
55 mins
-
In this module, you will explore the advanced features of the Pega Gen AI Knowledge Buddy™. Learn how to create and secure data collections and data...
Pega positioning for Business Architects
-
Module
Pega positioning for Business Architects
5 Topics
1 hr 30 mins
-
As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...
Content administration
-
Module
Content administration
10 Topics
1 hr 45 mins
-
Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...
Creating and testing personas
-
Module
Creating and testing personas
2 Topics
15 mins
-
Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...
Low-code defined
-
Module
Low-code defined
5 Topics
50 mins
-
Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Monitoring your contact center with Insights
-
Module
Monitoring your contact center with Insights
2 Topics
15 mins
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Next best action in omnichannel environments
-
Module
Next best action in omnichannel environments
2 Topics
25 mins
-
Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
Pega GenAI
-
Module
Pega GenAI
2 Topics
15 mins
-
Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.