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In this misson, students learn how to customize a Pega Customer Service™ application. Students use Dev Studio to create customer composite tabs...
Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...
2 hrs 40 mins
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
2 hrs 15 mins
Gain experience with several products that are a part of Pega Customer Service™. You see how Pega Customer Service uses artificial intelligence (AI)...
1 hr 45 mins
Unified Messaging Edition empowers best-in-class digital customer experience over consumer-preferred channels: Apple Business Chat, Facebook Messenger...
1 hr 15 mins
Sarah Connor needs help with her account and clarification in her transaction. She starts an interaction with a customer service representative (CSR)...
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
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