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  • Mission

    Pega Call

    6 Modules

    2 hrs 40 mins

  • Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...

  • Mission

    Unified Messaging Edition Administration

    3 Modules

    1 hr 45 mins

  • Unified Messaging Edition empowers best-in-class digital customer experience over consumer-preferred channels: Apple Business Chat, Facebook Messenger...

  • Mission

    Unified Messaging Edition for Agents

    2 Modules

    1 hr 15 mins

  • Unified Messaging Edition empowers best-in-class digital customer experience over consumer-preferred channels: Apple Business Chat, Facebook Messenger...

  • Challenge

    Conducting an interaction

    4 Tasks

    15 mins

  • Sarah Connor needs help with her account and clarification in her transaction. She starts an interaction with a customer service representative (CSR)...

  • Challenge

    Configuring a coaching tip

    4 Tasks

    15 mins

  • You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

  • Challenge

    Configuring a coaching tip

    4 Tasks

    15 mins

  • You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

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