Organizations are turning to the power of Partner Relationship Management (PRM) to accelerate indirect revenue. PRM provides visibility and...

Configure the structure and refresh strategies for data pages to optimize the retrieving, refreshing, and persistence of data for case processing.

Learn how to create help content using Pega Knowledge™. The help content is available to all customer service agents and can be directly associated...

Pega Sales Coach™ uses AI to evaluate seller performance by analyzing distinct actions that a typical sales representative takes each day. Pega Sales...

There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...

Pega Adaptive Decision Manager (ADM) is a component that allows you to build self-learning adaptive models that continuously improve predictions. ADM...

A user of Pega Sales Automation™ has an operator record that defines roles, territory affiliation, and data access. The user can be a member of your...

Learn about contact policies and how they are used in Pega Customer Decision Hub to improve the customer experience. Also, learn how to bypass the...

Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.