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  • Mission

    Business Agility in 1:1 Customer Engagement

    3 Modules

    1 Challenge

    1 hr 25 mins

  • This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...

  • Module

    Adding more tracking time periods for contact policies

    2 Topics

    25 mins

  • Learn about contact policies and how they are used in Pega Customer Decision Hub to improve the customer experience. Also, learn how to bypass the...

  • Module

    Avoiding overexposure of actions

    2 Topics

    20 mins

  • Learn about contact policies and how they are used in Pega Customer Decision Hub. Gain experience defining contact policy rules to suppress actions...

  • Module

    Avoiding overexposure of actions in outbound

    2 Topics

    25 mins

  • Contacting a customer too frequently can have a negative impact on the customer's attitude toward further actions by your company. Learn how to define...

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