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Mission

Customer Service Developer

1 Mission

6 Modules

6 Challenges

12 hrs 50 mins

In this course, students learn how to customize a Pega Customer Service™ application. Students will use Dev Studio to create customer composite tabs...

Mission

Customer Service Low-code Developer

2 Missions

7 Modules

7 Challenges

8 hrs 50 mins

Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...

Mission

Email bots for Pega Customer Service

4 Modules

3 Challenges

2 hrs 40 mins

Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Mission

Pega Call

6 Modules

2 hrs 40 mins

Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...

Mission

Pega Customer Service Foundation

4 Modules

3 Challenges

2 hrs 15 mins

Gain experience with several products that are a part of Pega Customer Service™. You see how Pega Customer Service uses artificial intelligence (AI)...

Mission

Unified Messaging Edition Administration

3 Modules

1 hr 45 mins

Unified Messaging Edition empowers best-in-class digital customer experience over consumer-preferred channels: Apple Business Chat, Facebook Messenger...

Mission

Unified Messaging Edition for Agents

2 Modules

1 hr 15 mins

Unified Messaging Edition empowers best-in-class digital customer experience over consumer-preferred channels: Apple Business Chat, Facebook Messenger...

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