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Looking for instructor-led training?
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Mission
Customer Service Developer
1 Mission
6 Modules
6 Challenges
13 hrs
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In this misson, students learn how to customize a Pega Customer Service™ application. Students use Dev Studio to create customer composite tabs...
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Mission
Customer Service Low-Code Developer
2 Missions
7 Modules
7 Challenges
9 hrs
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Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...
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Mission
Email Bots for Pega Customer Service
4 Modules
3 Challenges
2 hrs 40 mins
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
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Mission
Pega Call
6 Modules
2 hrs 45 mins
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Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
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Mission
Pega Customer Service Foundation
4 Modules
3 Challenges
2 hrs 15 mins
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Gain experience with several products that are a part of Pega Customer Service™. You see how Pega Customer Service uses artificial intelligence (AI)...
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Mission
Pega Email Bot Foundation
4 Modules
5 Challenges
4 hrs 25 mins
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Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
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Mission
Unified Messaging Edition Administration
3 Modules
1 hr 45 mins
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Unified Messaging Edition empowers best-in-class digital customer experience over consumer-preferred channels: Apple Business Chat, Facebook Messenger...