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Skill Level




Customer Service Developer

Customer Service Low-Code Developer

Email Bots for Pega Customer Service

Pega Call

Pega Customer Service Foundation

Pega Customer Service Implementation

  • Mission

    Pega Customer Service Implementation

    4 Missions

    5 Modules

    1 day 21 hrs 11 mins

    Pega Customer Service 8.8 Visible to only the following members: Pega, Partner
  • In this mission you gain an overview into the history and challenges of contact center leaders and agents. You also learn how Pega Customer Service™...

Pega Digital Messaging

  • Mission

    Pega Digital Messaging

    9 Modules

    7 Challenges

    6 hrs 25 mins

    Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Voice AI

  • Mission

    Pega Voice AI

    8 Modules

    2 hrs 50 mins

    Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

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