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Looking for instructor-led training?

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Business Architect

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Language

English

Library

Product Training

Type

Mission

Skill Level

Beginner

Product

Role

Business Architect

Lead System Architect

Senior System Architect

Solutions Consultant

Solutions Consulting Manager

Solutions Engineer

System Architect

Customer Service Low-Code Developer

Mission

Customer Service Low-Code Developer

2 Missions

9 Modules

9 Challenges

11 hrs 15 mins

Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Customer Service 8.4
Visible to all users
Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...

Email Bots for Pega Customer Service

Mission

Email Bots for Pega Customer Service

4 Modules

3 Challenges

2 hrs 40 mins

Pega Customer Service 8.7 Pega Customer Service 8.6 Pega Customer Service 8.4
Visible to all users
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

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