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  • Module

    Business agility in 1:1 customer engagement overview

    2 Topics

    15 mins

    Visible to all users
  • Familiarize yourself with the tools and processes used to manage business changes in Pega’s 1:1 Customer Engagement solution. Learn about Pega 1:1...

  • Module

    Business use case: Cross-sell on the web extended

    1 Topic

    15 mins

    Visible to all users
  • Next-Best-Action Designer guides you through the creation of a Next-Best-Action strategy for your business. Learn about several use cases where hand...

  • Module

    Calculating values

    1 Topic

    25 mins

    Visible to all users
  • Enhance your existing data by calculating field values automatically to simplify processes and provide additional business insight.  Automatic...

  • Module

    Capturing and presenting data

    4 Topics

    45 mins

    Visible to all users
  • Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface (UI) for each step of the...

  • Module

    CDH architecture and design

    4 Topics

    30 mins

    Visible to all users
  • In this module, you learn what Reference Architectures are and their place in the sales and delivery cycle. Using the Reference Architectures in Pega...

  • Module

    CDH Microjourney Workshop

    2 Topics

    20 mins

    Visible to all users
  • In this module, you learn about the concept of the CDH Microjourney Workshop, its position in the sales cycle, and how to perform the workshop.

  • Module

    CDH Solution Alignment Workshop

    1 Topic

    10 mins

    Visible to all users
  • In this module, you learn about the concept of the Solution Alignment Workshop, its position in the sales cycle, and how to perform the workshop.

  • Module

    Channels and queues

    4 Topics

    42 mins

    Visible to all users
  • Master the basics of channels and queues. First, learn how to add channels to your team. Then, find out how queues work and how to create them...

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